MEDQUIST PARTNERS WITH VOICEGARD FOR VOICE DISASTER RECOVERY SERVICES
- Client Service Will Continue Without Interruptions During an Emergency-

MOUNT LAUREL, N.J., August 5, 2005 – Today, MedQuist announced a partnership with VoiceGard, the leader in developing and implementing business solutions for today’s business communication recovery needs, to provide critical backup for telecommunications continuity in the event of an emergency.

The strategic partnership will enable MedQuist, a leading provider of electronic medical transcription, health information and document management services, to continue offering clients access to technical support when the support center cannot receive phone calls, by utilizing VoiceGard’s services. VoiceGard implemented an IP centric solution for reaching MedQuist’s client support ensuring their availability 24 hours a day and seven days a week. If and when an emergency is declared, VoiceGard simply re-routes MedQuist client calls to the appropriate Agent based on their predetermined recovery plan.

“Our clients are extremely important to us,” said Mark Blood, MedQuist’s vice president of technical support. “Many of them are hospitals and health care providers with mission critical networks that depend on the support we provide. With VoiceGard’s product, we now have the capability to effectively continue availability of our call center services, no matter what the situation. ”

Once activated, the voice disaster recovery plan is available for as long as it is needed. A MedQuist Business Continuity Planner can manage and update the plan, or print it at any time. The plan is stored online and readily accessible. It is also continually updated and tested once a year.

“Voice disaster discovery is a growing trend - it’s the next step up from data recovery solutions,” said Jim McFadden, Director of Sales at VoiceGard. “MedQuist is a cutting edge company that is consistently evolving and adapting for their clients. With our telecommunication continuity and restoration services, MedQuist will always be available for their clients, without interruption, in the event of any disaster.”

FOR MORE INFORMATION:
Leeann Essai, MedQuist
Director, Marketing Communication
Phone: 856.206.4700
Private Fax: 856.206.4701
Cell: 215.852.8281
lessai@medquist.com

About MedQuist
MedQuist Inc., a member of the Philips Group of companies, is a leading provider of electronic medical transcription, health information and document management products and services. MedQuist provides document workflow management, digital dictation, speech recognition, mobile dictation devices, Web-based transcription, electronic signature, medical coding products and outsourcing services.

About VoiceGard
VoiceGard headquartered in Cherry Hill , NJ is the leader in developing & implementing business continuity solutions for today's business communication recovery needs. Specializing in voice recovery, our Voice over IP (VoIP) based network solution has been developed to support all telephone systems. The VoiceGard Recovery Center (VRC) provides 24x7 support and will route your business calls ensuring your phone service is restored with minimal interruption.  Our consultants will assist with developing, documenting and testing a Business Continuity Plan (BCP) specific to your organizations requirements to ensure routing capabilities and service compliance.   For more information contact Jim McFadden, Channel Manager 866-331-GARD (4273).

Contact:
Jim McFadden, VoiceGard
Director of Sales
866-331-GARD (4273)
http://www.voicegard.com

VoiceGard: the VOICE of disaster recovery